Terms & Conditions

1. Introduction

Welcome to Ludaliko Tours Company Limited. By booking a tour, safari, or any travel service with us, you agree to be bound by the following terms and conditions. Please read them carefully before making a booking.

These terms and conditions apply to all bookings made with Ludaliko Tours Company Limited, whether made directly or through a third-party agent.

2. Booking & Payment

Booking Confirmation: A booking is confirmed when we receive a completed booking form and the required deposit. We will send you a confirmation invoice via email.

• A deposit of 30% of the total tour cost is required to confirm your booking.
• The remaining balance is due 30 days before the start of your tour.
• For bookings made within 30 days of departure, full payment is required at the time of booking.

3. Cancellation Policy

We understand that plans can change. Our cancellation policy is designed to be fair while compensating for costs already incurred:

• More than 60 days before departure — Full refund (less 5% admin fee)
• 30–60 days before departure — 75% refund
• 15–29 days before departure — 50% refund
• Less than 15 days before departure — No refund
• No-shows — No refund

4. Changes & Amendments

By You: If you wish to change your booking (dates, itinerary, accommodation, etc.), we will make every reasonable effort to accommodate your request. Any changes are subject to availability and may incur additional costs.

• Changes made more than 30 days before departure — Free (subject to availability)
• Changes made within 30 days of departure — Additional fees may apply

By Us: We reserve the right to make changes to your itinerary due to unforeseen circumstances (weather, park closures, etc.). We will inform you as soon as possible and offer suitable alternatives.

5. Travel Insurance

Travel insurance is mandatory for all our clients. Your insurance must cover:

• Medical expenses and emergency evacuation
• Trip cancellation and interruption
• Lost or stolen luggage and personal belongings
• Personal liability

We are not responsible for any costs incurred as a result of inadequate insurance coverage.

6. Health & Safety

Your safety is our top priority. However, you are responsible for:

• Consulting your doctor about required vaccinations and medications before travel
• Informing us of any pre-existing medical conditions
• Following the instructions of your guide at all times
• Taking responsibility for your own safety during activities

7. Liability

Ludaliko Tours Company Limited acts as an organizer and operator of tours. We are not liable for:

• Injuries, accidents, or death during activities
• Loss or damage to personal belongings
• Delays or cancellations caused by weather, natural disasters, or political unrest
• Actions of third-party providers (airlines, hotels, etc.)

We make every effort to ensure your safety and satisfaction, but some risks are inherent in adventure travel.

8. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, fires)
• War, terrorism, or political unrest
• Epidemics or pandemics
• Government restrictions or travel bans
• Severe weather conditions

In such events, we will work with you to find alternative solutions or provide refunds where possible.

9. Photographs & Marketing

We may take photographs and videos during your tour for promotional purposes. By booking with us, you grant us permission to use these images for:

• Our website and social media channels
• Brochures and promotional materials
• Marketing campaigns

If you prefer not to be photographed, please inform your guide at the beginning of the tour.

10. Complaints

We strive to provide exceptional service. If you have any concerns during your tour:

• Please inform your guide or our office immediately so we can address the issue
• If unresolved, submit a written complaint within 14 days of the end of your tour
• We will investigate and respond within 30 days

11. Acceptance of Terms

By booking a tour with Ludaliko Tours Company Limited, you confirm that you have read, understood, and accepted these terms and conditions.

These terms are governed by the laws of the United Republic of Tanzania.